Privacy Policy

1. Introduction

ScriptOvo ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, password
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Content Data: Prompts, generated content, and usage preferences
• Communication Data: Support requests, feedback, and correspondence

2.2 Automatically Collected Information

• Usage Data: Features used, generation history, credit consumption
• Device Information: IP address, browser type, operating system
• Analytics Data: Pages visited, time spent, click patterns
• Cookies: Session management and preference storage

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process payments and manage subscriptions
• Generate AI content based on your prompts
• Send transactional emails (welcome, payment confirmations, low credits alerts)
• Respond to support requests and customer inquiries
• Analyze usage patterns to improve user experience
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

3. Third-Party Services

We use carefully selected third-party service providers to operate our platform. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

All service providers are carefully vetted and required to maintain industry-standard security practices including:

• SOC 2 Type II compliance or equivalent
• Data encryption in transit and at rest
• Regular security audits and penetration testing
• GDPR and CCPA compliance where applicable

We regularly review our service providers and may update them to ensure the best security and service quality. Material changes will be communicated through our platform.

5. Data Retention

We retain your personal information for 90 days. You can request deletion of your account and associated data at any time.

• Account Data: Retained for 90 Days while account is active
• Generated Content: Stored for 90 Days or deleted by you
• Payment Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Retained for 2 years

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Secure authentication
• Regular security audits and updates
• Access controls and role-based permissions

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and data
• Portability: Request export of your data
• Objection: Object to certain processing of your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@scriptovo.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Cookie Duration:

• Necessary cookies: Session-based (deleted when you close browser)
• Analytics cookies: Up to 2 years
• Your consent preferences: Stored indefinitely in browser localStorage

Third-Party Services: Google Analytics may set additional cookies. Review Google's Cookie Policy for more information.

9. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: privacy@scriptovo.com
Support: support@scriptovo.com